We believe that a thoughtful shopping experience extends beyond the products themselves.

That's why we're committed to clear communication, transparent policies, and caring support from the moment you place your order to the day it arrives. Whether you're looking for shipping information, return details, or simply want to know what to expect, we hope this page provides the answers you need.

If you still have questions, please don't hesitate to reach out. We're always happy to help.

  • Shipping

    All products within The Curated Collection are carefully fulfilled and shipped by our trusted fulfillment partner.

    This allows us to offer a wider variety of thoughtfully curated products while maintaining the quality and experience you expect from The Root of Positivity.

  • Processing Time

    Orders are typically processed within 1–3 business days before shipping.

    Processing times may vary during holidays or periods of high demand.

  • Shipping Times

    Shipping times vary depending on your location and the products ordered.

    Tracking information will be emailed as soon as your order ships.

  • Shipping Costs

    We proudly offer Free Shipping on all eligible orders within the United States.

  • Returns

    Your satisfaction is important to us.

    If your order arrives damaged or incorrect, please contact us within 10 days of delivery.

    We'll work with our fulfillment partner to resolve the issue as quickly as possible.

  • Return Eligibility

    Items must generally be:

    • Unused

    • In original packaging

    • Returned within the applicable return window

    Some products may not be eligible for return due to hygiene or supplier restrictions.

  • Questions?

    We're always happy to help.

    Contact us anytime through our Contact page.